If you place an order on our website before 3pm (UK Time) we will endeavour to dispatch your goods the same working day. Any orders placed after the 3pm deadline, or at weekends/bank holidays, will be dispatched the following working day.

Sorry, at this time, we are unable to process orders by phone.

As soon as we receive your online order, we'll email you a confirmation to let you know we have it, and your order will be marked as “Awaiting Fulfilment”. We'll also send you an automated email to let you know that we've dispatched your order along with your tracking reference number - so you'll know when to expect it (depending on the delivery option you have chosen).

MotelRocks.com offer the following payment methods: Sage Pay, Visa, Maestro, Mastercard, and Pay Pal

Motel use Sage Pay, one of the world’s most trusted payment partners to take card payments. Our connection with Sage Pay is secure and encrypted to the highest of industry standards.

Sage Pay is working with visa and mastercard to make shopping online with a debit or credit card even safer, and to help protect your card against unauthorised use just like chip and pin.

If your bank or card issuer is already part of the chip and pin scheme, you will have already seen the Verified by Visa or Mastercard Secure page when shopping online. It helps eliminate unauthorised purchases and means that you can shop online with added security and peace of mind, and also the password entered by you is linked directly to your card, and not your computer.

Your credit card may be refused for any of the following reasons:

• The card may have expired. Check that your card is still valid.
• You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorised purchase limit.
• You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
• Our Bank sometimes ask us to check orders placed by requesting some additional information for verification. Orders are picked randomly as part of the Bank’s ongoing efforts to protect against fraud. In the event that additional card verification is needed, you will receive an email from us and a member of our Customer Care team will make contact with you for clarification.

We do offer occasional discount codes to customers.

To use a promotional code offered to you, simply enter the unique code into the “discount code” box once you reach checkout.

All promotional codes are subject to Terms & Conditions, and sometimes have a minimum spend or expiry date applied. All codes are created to be redeemed against full priced Motel product only, these codes cannot be used against other brands being sold on our website, and cannot be used in conjunction with any other offer.

Motelrocks.com reserve the right to terminate, or withdraw a promotional code without prior notice.

We are unable to deliver to P O Box addresses, shipping companies, or BFPO addresses.

We can deliver to your permanent residential address, or your place of work. If you choose to have your order delivered to you at your place of work, please ensure that there will be someone available to take receipt of the goods and sign for the parcel.

Super Saver Delivery – This is a 2nd class postage option which is Free Of Charge. Delivery can take 7 – 10 working days. Please note that you will be unable to track progress of your parcel with this shipping method.

Standard 1st Recorded Delivery – Deliveries are usually made within 3 – 5 working days after dispatch. The cost of Standard 1st Class Recorded Delivery is £3.95.

Next Day Recorded Delivery – Next Day Delivery is available to most areas within the UK (excluding the Highlands, Channel Islands, Isle of Man and Northern Ireland). If you place an order on our website before 3pm we will endeavour to dispatch your goods the same working day, and the parcel will be delivered by Royal Mail the following working day. Please note that Royal Mail do not deliver this service at weekends. Any orders placed after the 3pm deadline, or at weekends and bank holidays, will be dispatched the following working day. The cost of UK Next Day delivery is £5.95.

ORDERS AMOUNTING TO OVER £75 WILL RECEIVE FREE STANDARD UK RECORDED DELIVERY.

UK Recorded Saturday Delivery – Saturday Delivery is available to most areas within the UK (excluding the Highlands, Channel Islands, Isle of Man and Northern Ireland). If you place an order on our website on Friday before 3pm we will endeavour to dispatch your goods the same working day, and the parcel will be delivered by Royal Mail by Special Delivery on Saturday morning. Any orders placed after the 3pm deadline, or at weekends and bank holidays, will be dispatched the following working day. The cost of UK Saturday Delivery is £10.00

Republic of Ireland – Deliveries are usually made within 3 – 5 working days after dispatch. You will be able to track progress of your order through the Royal Mail website www.royalmail.com. The cost of Deliveries to the Republic of Ireland is £7.95.

As soon as your order is dispatched from our warehouse, you will receive an email to confirm that it is on its way. You will also receive confirmation of your Tracking Reference Number.

Yes.

Simply log onto royalmail.com and track your order using the unique tracking reference number emailed to you at dispatch.

Please note, parcels cannot be left in a safe place as a proof of delivery signature is required. In the event that there is no-one available to sign for the parcel, your postal service will leave a card notifying you that they have taken the parcel back to your local delivery depot.

We can deliver to your permanent residential address, or your place of work. If you choose to have your order delivered to you at your place of work, please ensure that there will be someone available to take receipt of the goods and sign for the parcel.

We are unable to deliver to P O Box addresses, shipping companies or BFPO addresses.

Your order will be shipped from the UK by Royal Mail, this is a Standard Recorded Delivery surface mail service, not a courier service. When your parcel arrives in the USA, and it has cleared through Customs, it will be handed to USPS for delivery.

Deliveries in the USA are usually made within 10 – 20 working days from the date of dispatch from warehouse in the UK.

Shipping to customers in the USA is free.

Shipping rates for many larger orders may be subject to an additional shipping fee, quotes will be calculated individually, and a further payment will be taken upon your acceptance of the quoted fee.

To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Yes, express shipping is possible.

Express shipping rates will be subject to an additional shipping fee, quotes will be calculated individually, and a further payment will be taken upon your acceptance of the quoted fee.

To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Any Customs or import duties are charged once the parcel reaches its destination Country. These charges (if any) must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot predict what they may be. Customs policies vary from Country to Country; if you have any concerns at all, then you should contact your local Customs office.

As soon as your order is dispatched from our warehouse, you will receive an email to confirm that it is on its way. You will also receive confirmation of your Tracking Reference Number.

Yes.

You are able to track progress of your parcel by logging into www.usps.com and entering your unique tracking reference provided to you upon dispatch.

Please note, parcels cannot be left in a safe place as a proof of delivery signature is required. In the event that there is no-one available to sign for the parcel, your postal service will leave a card notifying you that they have taken the parcel back to your local delivery depot, you can then contact your local postal service to re-arrange delivery at a time convenient to you.

We can deliver to your permanent residential address, or your place of work. If you choose to have your order delivered to you at your place of work, please ensure that there will be someone available to take receipt of the goods and sign for the parcel.

We are unable to deliver to P O Box addresses, shipping companies or BFPO addresses.

We can ship to virtually anywhere in the World

Find out more about our Serviced Countries

Your order will be shipped from the UK by Royal Mail, this is a Standard Recorded Delivery surface mail service, not a courier service. Once your parcel arrives in your Country, it will be handed to your own postal service for delivery, once it has cleared through Customs.

Europe - Deliveries are usually made within 5 – 10 working days. The Standard cost for European Deliveries is £7.95.

Rest of the World – Deliveries to countries outside of the EU are usually made within 10 – 20 working days from the date of dispatch. The cost of this service is dependent upon the number of items purchased:

• 1 – 3 items - £9.95
• 4 – 5 items - £12.95

Shipping rates for many larger orders may be subject to an additional shipping fee, quotes will be calculated individually, and a further payment will be taken upon your acceptance of the quoted fee.

To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Yes, express shipping is possible.

Express shipping rates will be subject to an additional shipping fee, quotes will be calculated individually, and a further payment will be taken upon your acceptance of the quoted fee.

To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Any Customs or import duties are charged once the parcel reaches its destination Country. These charges (if any) must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot predict what they may be. Customs policies vary from Country to Country; if you have any concerns at all, then you should contact your local Customs office.

As soon as your order is dispatched from our warehouse, you will receive an email to confirm that it is on its way. You will also receive confirmation of your Tracking Reference Number.

Yes.

You can track progress of your parcel by logging into www.postoffice.com and selecting your relevant Country, and enter the unique tracking reference provided upon dispatch.

Please note, parcels cannot be left in a safe place as a proof of delivery signature is required. In the event that there is no-one available to sign for the parcel, your postal service will leave a card notifying you that they have taken the parcel back to your local delivery depot, you can then contact your local postal service to re-arrange delivery at a time convenient to you.

In the unlikely event that you're not entirely satisfied with your purchase, you can simply return the items to us within 14 days of the date of dispatch, in its original, saleable condition, with all labels and tags attached.

To return an item to us simply log onto to your MotelRocks account online, view the order using the "Completed Orders" link under the "My Account" menu, and click "Return Item(s)" button.

Please note that you will need to have access to a printer whilst completing your online return (to print off your returns form and pre-paid UK address label). If you do not have a printer to hand, then please write the Freepost address provided at the end of the returns process on a piece of paper, and affix this to your parcel prior to taking it to the Post Office (we advise you to hold on to the receipt Royal Mail provide you with as this is your proof of return).

Note: When trying on items of clothing, please ensure that you are not wearing make-up, perfume or deodorant which may leave a scent or marks on the items. We will not accept the return of any items where there is evidence that these instructions have not been followed.

MotelRocks.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

Yes, please do not return any items to us without first logging into our automated Returns system and following the instructions to register your return online. Any returns made without following this procedure will not be accepted into the warehouse, but will be rejected and returned to you.

Under the Consumer Protection (Distant Selling) Regulations 2000 you have the right to cancel your order within 7 working days following the receipt of your goods. You must inform us of your wish to cancel in writing within 7 working days by following the Returns procedure online, and you must take reasonable care of the item(s) and not use them prior to return. You must return the item(s) to us in their original packaging, with all tags and labels attached as soon as possible after informing us of your wish to cancel.

Please contact Customer care by either ringing 0800 195 8589, or emailing customerservice@moterocks.com

Returns for UK customers are free of charge, providing you follow the returns procedure.

We will notify you by email once we've received and processed the returned item(s).

All items will be inspected upon return

Once the return has been approved, you will receive your refund via the same means used to make your purchase.

Once the return has been approved (the items have to be in perfect condition and labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within 7 – 10 working days. Remember that timescales for processing payments to your debit/credit card always depend on your bank/building society, and we cannot influence timescales imposed by them.

Contact customerservice@motelrocks.com , and we will solve the problem as quickly as possible.

In the unlikely event that you're not entirely satisfied with your purchase, you can simply return the items to us within 28 days of the date of order, in its original, saleable condition, with all labels and tags attached.

Please do not return any items to us without contacting customerservice@motelrocks.com to request a returns form.

Note: When trying on items of clothing, please ensure that you are not wearing make-up, perfume or deodorant which may leave a scent or marks on the items. We will not accept the return of any items where there is evidence that these instructions have not been followed.

MotelRocks.com reserve the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

You will have to pay your local postal service to return an item to us in the UK.

We will notify you by email once we've received and processed the returned item(s). All items will be inspected upon return.

Once the return has been approved, you will receive your refund via the same means used to make your purchase.

Once the return has been approved (the items have to be in perfect condition and labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within 7 – 10 working days. Remember that timescales for processing payments to your debit/credit card always depend on your bank/building society, and we cannot influence timescales imposed by them.

Contact customerservice@motelrocks.com , and we will solve the problem as quickly as possible.

In the unlikely event that you're not entirely satisfied with your purchase, you can simply return the items to us within 28 days of the date of order, in its original, saleable condition, with all labels and tags attached.

Please do not return any items to us without contacting customerservice@motelrocks.com to request a returns form.

Note: When trying on items of clothing, please ensure that you are not wearing make-up, perfume or deodorant which may leave a scent or marks on the items. We will not accept the return of any items where there is evidence that these instructions have not been followed.

MotelRocks.com reserve the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

You will have to pay your local postal service to return an item to us in the UK.

We will notify you by email once we've received and processed the returned item(s). All items will be inspected upon return.

Once the return has been approved, you will receive your refund via the same means used to make your purchase.

Once the return has been approved (the items have to be in perfect condition and labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within 7 – 10 working days. Remember that timescales for processing payments to your debit/credit card always depend on your bank/building society, and we cannot influence timescales imposed by them.

Contact customerservice@motelrocks.com , and we will solve the problem as quickly as possible.

Yes, you can either exchange for another size or colour, and as long as it is the same price, no additional payment necessary; or you can exchange for a different item with an additional payment taken on the card used to make the original payment online.

Exchanges must be made within 21 days from the date of dispatch.

As soon as we receive your returned item into warehouse, the exchange will be shipped out to you by return using the same postage service selected on your original order.

The MotelRocks website is optimised for viewing in Microsoft Internet Explorer 8 or above, Mozilla Firefox 3.5 or above, Google Chrome 6 and Safari 5 or above. Although we would strongly recommend that the website is viewed in the latest versions of Google Chrome or Mozilla Firefox to get the best possible experience.

Our website does not have mobile-friendly versions at present (iOS/Android), however this is an area which we are committed to supporting in the near future.

1.024 in width x 768 in height and above.

Yes. You can shop with total peace of mind as we make every effort to ensure we have the resources that guarantee the security of your purchases and details.