Jobs

CONTACT CENTRE SUPERVISOR

We have an exciting opportunity for individuals to join our Redditch and Bristol contact service teams! We are looking for dynamic, positive and driven people to join our gang!

Motel is committed and proud to offer our customer the best customer service possible, key responsibilities will include:

  • Communicating on the phone, and also via live chat channels and social media
  • Problem solving
  • Offering style advice to the customer
  • Cross-selling and up-selling
  • Resolving customer queries
  • Using a CRM system
  • Using Zendesk
  • Occasional reporting

Key skills required are:

  • Customer service experience
  • Zendesk experience preferable
  • CRM experience preferable
  • A strong interest in fashion
  • Retail experience
  • Ability to self motivate and motivate others within the team
  • Impeccable phone manner
  • Good written English
  • Live Chat experience preferable but not essential

Please email your CV to gemma(at)motelrocks.com

 

Bristol based interns - part-time

Motel Rocks have an exciting opportunity for individuals to join the web team. We need interns in the following departments: 

  • Web Editorial
  • Social Media
  • E-Commerce
  • Design & Trend Research 

Please email your CV to gemma(at)motelrocks.com


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