If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days and we will issues a refund, or exchange the item for a different size/colour if preferred.  Items must be unworn, unwashed, undamaged, unused and with all original tags and labels attached.  Sale items and items bought with the use of a discount code are non-refundable.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.  Please do not return any items without first obtaining a RAN (Returns Authorisation Number) online.  The authorised RAN must be clearly displayed on the front of the parcel before returning to us.  We'll notify you vie email of your refund once we've received and processed the returned item.

Faulty/wrongly supplied items: Please contact the Motel Customer Services quoting your order number, the details of the product, reason for return and whether you require a refund or a replacement.  We will then advise on how to proceed with the return.  You have 30 days from receipt of the faulty or wrongly supplied items to return them to us.

Note: When trying on items of clothing, please ensure that you are notwearing perfume or deodorant which may leave a scent or marks on the items.  We will be unable to acce[t the return of any items where there is evidence that these instructions have not been followed.

UK Delivery: We do not process/ship items on the weekend so orders placed on Friday usually ship out on Monday.  Please note that while first class delivery (standard recorded delivery - Royal Mail) usually ships next business day, the arrival time is not guaranteed so please allow 2-5 working days.  If you need a guaranteed fast arrival you may purchase upgraded shipping options at an additional charge at the checkout.  Pleae note all orders require a signature upon delivery.

International Shipping: We can ship to virtually any address in the world.  Please select your shipping destination at the checkout,  Please also note that the shipping rates for many larger orders will be charged extra for delivery, quotes will be calculated individually.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.