General

This privacy statement sets out how Motel, who operate this website located at www.motelrocks.com , use the information you give us. We may change this privacy statement at any time by posting such changes on the site. Your continued use of the site after notice of changes shall mean you have agreed to the new privacy statement. We are committed to respecting your privacy. Once you choose to provide us with any information by which you can be identified with, then you can be assured that it will only be used in accordance with this privacy statement. By using the site you agree to this use.

What We Collect

We may collect the following information:

• Where you request catalogue or order products, we will collect your title, name, contact details, delivery address, billing information, transaction and credit card information.

• We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our products, and contact preferences in order to provide you with further correspondence about our products and services.

  What Do We Do With The Information We Gather

  We require this information to understand your needs and provide you with a better service. In particular, we may use your information for the following reasons:

• Internal record keeping;

• Analysis purposes to devlop and improve our products and services;

• To allow our representatives to follow up, either by e-mail, phone or mail, people who have purchased goods from our site as part of our customer care procedures;

• To administer any prize draws or competitions you might enter;

• From time to time, to contact you for market research purposes. We may contact you by phone or mail;

• For the prevention and detection of fraud or if the law permits or compels us to disclose it or we otherwise have a duty to disclose it to a third party; or

• To pass to anyone whom we transfer our rights or obligations to under our Terms (such as subcontractors and couriers).

  Who We Share The Information With And Your Choices

  When you use this site and have not advised us to the contrary, you are agreeing that we may use your information for the purposes set out in this privacy statement. We may pass information about you to the following, who may use it for the same purpose as set out above:

• To other divisions of Motel;

• To employees and agents of Motel to administer any accounts, goods/services provided to you by Motel now or in the future;

• To agents who profile your information to allow us to tailor the goods/services we offer to your needs; and

• To other organisations for the administration of any competitions/prize draws which you enter.

  Our Marketing

  Unless you say otherwise, we may use your information to contact you about special offers, goods and services. You may change your mind at any time by writing to us at: Customer Services, Motelrocks, Unit 2, Wainwright Road, Berkeley Business Park, Worcester, WR4 9FA or emailing on: help@motelrocks.com.

  Other Web Sites

  Our web site may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

• KLARNA

• In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

• General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

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  How We Use Cookies

  A cookie is a piece of text that asks permision to be placed on your compouter's hard drive. Once you agree, your browser adds that text in a small file. We currently only use "session cookies" on the site. These are temporary and are automatically deleted when the browser is closed.

  A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. You may set your web browser (Microsoft internet explorer, Firefox, Google Chrome and Safari) to notify you of cookie placement requests or decline cookies completely. If you decline cookies completely, you will not be able to shop on this site. You can delete the files that contain cookies - those files are stored as part of your internet browser.

  If you have any queries in connection with this privacy policy then please contact us at: Customer Services, motelrocks, 18 Buntsford Park Road, Bromsgrove, B60 3DX or emailing on: help@motelrocks.com.

Cookie Policy

This website uses cookies to identify you and your interests and to track usage of the site. Cookies are small pieces of text stored on your computer that help us know which browser you are using and where you have been on the site and on Web sites to which you may link in order to use some of our features. Cookies also enable us to relate your current usage of the Site, to prior usage of this.

The information we collect with cookies is not sold, rented or shared with any outside parties. If you prefer not to accept a cookie, you can set your web browser to warn you before accepting cookies or you can refuse all cookies by turning them off in your web browser. A user who does not accept the cookie from the Site may not be able to access certain areas of the site.

 

TCPA Compliance:

 

Text Marketing and notifications:

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

GDPR Compliance:

 

Text Marketing Terms and Conditions:

We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

Short code Version:

 

Text Marketing & Notifications

By subscribing to text marketing notifications you agree to receive recurring automated marketing messages and shopping cart reminder messages at the phone number provided. 

We determine cart abandoned by using a cookie and check whether the existing user has already opted in for text marketing.

Consent is not a condition of purchases. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. 

If you do not wish to be part of our service you can unsubscribe at any time by testing STOP, CANCEL, QUIT, END, or UNSUBSCRIBE to any mobile message received from us. You may get another text message confirming your unsubscribing from our service. You also agree that by sending an email, calling in, or sending any other means of opt out unsubscribe request or using words different than the ones presented above will not be reasonable means to unsubscribe you.

When you opt in for our service you may expect to get occasional texts concerning latest Text Alerts, Surveys, Welcome messages, Customer win-backs, Text Campaigns, Giveaways, Flash Sales, Upsells.

If your device does not support MMS we will deliver a SMS instead and strip the image. The opt out will also be delivered as a standard text message (SMS).

 

Carriers (AT&T, T-mobile, Verizon, T-Mobile, Sprint, Rogers, MetroPCS, etc) are not responsible or liable for undelivered or delayed messages.