TERMS AND CONDITIONS

Last updated: 24th April 2026

1. ABOUT THESE TERMS

1.1 These are the terms and conditions on which we supply the products listed on our website (www.motelrocks.com) or via our apps (together referred to as “Websites and/or Apps”) to you.
1.2 Please read and check these terms and conditions (these “terms”) carefully before you submit any orders to us. These terms will tell you who we are, how the contract between us (“Contract”) is formed, how we will provide products to you, how you and we may change or end the Contract, what to do if there is a problem and other important information.
1.3 If you have any queries regarding our terms, please contact us to discuss this. You should understand that by ordering any of the products listed on our Websites and/or Apps, you agree to be bound by these terms.

2. INFORMATION ABOUT US

2.1 www.motelrocks.com is a website operated by Motelrocks UK Ltd. We are registered in England and Wales under company number 07022462 and our registered office is at MOTEL ROCKS, Unit 2 Wainwright Road, Berkeley Business Park, Worcester, WR4 9FN. Our registered VAT number is 982041525.
2.2 You may contact us by emailing us at help@motelrocks.com or by writing to us at the above address.
2.3 If we need to contact you, we will do so by telephone or by writing to you at the email or postal address you provide to us in your order or in any other correspondence you send to us.

3. SERVICE AVAILABILITY

3.1 Our Websites and/or Apps are only intended for use by people resident in certain serviced countries. A list of these countries can be found on our serviced countries page: https://www.motelrocks.com/pages/duty-and-tax-thresholds.
3.2 We do not accept orders from individuals who live outside of those countries.
3.3 In addition, some extra restrictions are placed on the extent to which we can accept orders from specific countries. These restrictions can also be found on our serviced countries page.
3.4 Please review our serviced countries page before ordering products from us.

4. YOUR STATUS

By placing an order through our Websites and/or Apps, you warrant that:
4.1 You are legally capable of entering into binding contracts;
4.2 You are at least 18 years old;
4.3 You are resident in one of our serviced countries; and
4.4 You are accessing our Websites and/or Apps from one of our serviced countries.

5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

5.1 After placing an order you will receive an e-mail from us acknowledging that we have received your order. This does not mean that your order has been accepted.
5.2 Your order constitutes an offer to us to buy a product or products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you a further e-mail, which confirms that the product has been dispatched (“Despatch Confirmation”).
5.3 The Contract will only be formed when we send you the Despatch Confirmation.
5.4 The Contract will relate only to those products whose dispatch we have confirmed. We will not be obliged to supply any other products which may have been part of your order until confirmed in a separate Despatch Confirmation.
5.5 We will inform you if we decline all or any part of your order. If we do so, no Contract will be formed in relation to declined items and you will not be charged for them.
5.6 We may decline orders for various reasons including:
(a) a product is out of stock;
(b) unexpected limits on our resources;
(c) an error in the price or description of the product; or
(d) inability to meet a delivery deadline you have specified.
5.7 If we notice unusual activity in an order or account, we may refuse or cancel an order or freeze an account, even if previously confirmed. Please contact us straight away if you believe this is a mistake.

6. OUR PRODUCTS

6.1 The images of products on our Websites and/or Apps are for illustrative purposes only. Although we try to display the colours of our products accurately, we cannot guarantee you will see those colours with complete accuracy on any particular device in any given situation so you may find some difference between the product you receive and its appearance on yours or any other device’s display.
6.2 Product packaging may vary from that shown on the Websites and/or Apps or from packaging used previously.
6.3 Such differences (as described in clauses 6.1–6.2) will not mean that a product does not comply with its description.
6.4 Jewellery products may be subject to natural wear and tear. Variations in colour, finish, or minor imperfections may occur due to the materials used and will not be considered defects where they do not affect the overall quality or functionality of the product.
6.5 Customers are responsible for checking product materials listed on the product page before purchase. We are not responsible for allergic reactions unless caused by a manufacturing defect or incorrect product description.
6.6 Nothing in this clause affects your statutory rights where goods are not as described, of satisfactory quality, or fit for purpose.
6.7 Unless otherwise stated on the product page, jewellery should be kept away from water, perfume, lotions, cleaning products and other chemicals, and stored carefully when not in use. Normal tarnishing, plating wear, scratching or discolouration arising from ordinary wear, moisture, chemicals or improper storage will not amount to a defect. Nothing in this clause affects your statutory rights.

7. RECYCLED MATERIALS

7.1 All recycled material claims are made using recycled polyester from post- consumer PET bottles, recycled polyamide from pre-consumer yarns, exclusively produced from material certified according to OEKO-TEX® STANDARD 100.
7.2 Further compliance information (REACH, SVHC, POP, GB18401,etc) can be found on oeko-tex.com/en/faq

8. UNDERWEAR AND JEWELLERY

8.1 When returning a bra, it will not be accepted if not returned in the original condition.
8.2 For hygiene and health reasons, underwear bottoms (including pants) may not be returned for a change of mind where any hygiene seal has been removed, is not intact, or the item has otherwise been opened, worn or used after delivery, unless the item is faulty, not as described, or not fit for purpose.
8.3 For hygiene and health reasons, pierced jewellery (including earrings) may not be returned for a change of mind if any hygiene seal or tamper-evident packaging has been removed, broken or tampered with after delivery, unless the item is faulty, not as described, or not fit for purpose.
8.4 Non-pierced jewellery items may be returned in accordance with our standard returns policy, provided they are returned in their original condition with all tags and packaging intact, unless stated otherwise on the product page.
8.5 Any items which are non-returnable for hygiene reasons will be clearly marked as such on the product page before purchase.

9. OUR RIGHTS TO MAKE CHANGES

9.1 We may change our products:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements.
9.2 In addition, we may make other and potentially significant changes to our products, but if we do so in relation to anything you have ordered, then we will notify you to give the chance to end the Contract before the changes take effect and to receive a refund for any affected products you have paid for but not yet received. The refund will be paid to you as soon as possible and, in any case, within 14 days of your cancelling the Contract.

10. DELIVERY

10.1 Your order will be fulfilled by the delivery date in the Despatch Confirmation, or if none is specified, within 30 days.
10.2 We may deliver products in separate deliveries. Each separate delivery will be invoiced and paid for in accordance with the Contract. Each delivery will constitute a separate Contract.
10.3 If you fail to take delivery of the products and they are returned to us, we may charge you a reasonable administration and/or redelivery fee reflecting the actual costs incurred by us. We may also end the Contract in accordance with clause 19.1(c).
10.4 Where free delivery is offered and accepted, it will be by Royal Mail 2nd class post. A certificate of posting showing the correct delivery address will be deemed proof of postage.
10.5 If our supply of the products is delayed by an event outside our reasonable control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any products you have paid for but not received. We will keep you updated as much as we can in these circumstances.

11. RISK AND TITLE

11.1 The products are your responsibility from the time of delivery.
11.2 Ownership passes only when we receive full payment for all sums due, including delivery charges.

12. PRICE AND PAYMENT

12.1 The price of any products will be as quoted on our Websites and/or Apps from time to time. We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see clauses 12.3–12.5 for what happens if we discover an error in the price of the product you order.
12.2 The prices displayed include VAT but exclude delivery costs, which will be added to the total amount due.
12.3 Our Websites and/or Apps feature many products and it is always possible that, despite our best efforts, some of the products listed on our Websites and/or Apps may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a product's correct price is less than our stated price, we will charge you the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order to give you the opportunity to cancel.
12.4 If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the Contract, refund you any sums you have paid and require the return of any goods provided to you. In these circumstances, we are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Despatch Confirmation.
12.5 If we discover a pricing error and cannot contact you, we will treat the order as cancelled.
12.6 Subject to this clause 12, payment for all products must be by credit card, debit card, Amazon Pay or Paypal or any other methods displayed at checkout.You must pay before we despatch products.
12.7 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), you may be eligible to use the “Pay Later with Klarna” payment option. You should note that any arrangement you conclude with Klarna is outside of and separate from any contract you make with us. 

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply. 

Pay Later with Klarna is a payment method which allows you to buy now and pay later within 30 days, meaning you only have to pay for the items that you keep.
This payment option can only be used: 
when placing an order in GBP on our UK website; 
by customers over the age of 18;
by customers with a billing and delivery address registered in the UK.

Further information about how you can use Pay Later with Klarna to pay for products ordered through our Websites and/or Apps can be found here: https://www.motelrocks.com/pages/klarna-faqs 

Please note that Klarna is an independent payment provider and we have no control over whether your payment with Klarna will be accepted. If you experience difficulties with Klarna, please contact them directly. 

Further information and Klarna’s user terms can be found here:
https://www.motelrocks.com/pages/klarna-faqs 
Klarna's privacy statement can be found here:
https://www.motelrocks.com/pages/klarna-faqs 
If you are having trouble paying with Klarna, you may wish to read our trouble
shooting tips which are available here: https://www.motelrocks.com/pages/klarna-faqs 

13. PROMOTIONAL CODES

13.1 From time to time, we may give you promotional codes that you can use to reduce the price of specified products. Each promotional code has its own terms, which will be made clear at the time it’s issued to you.
13.2 Promotional codes which have *exclusions apply will exclude certain products either at full price or on discount. The exclusions can be found HERE
13.3 We reserve the right to withdraw, cancel or modify promotional codes if we suspect issues such as fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the promotional code.

14. YOUR RIGHTS TO END THE CONTRACT

14.1 For most products bought online you have a legal right to change your mind within 14 days and receive a refund, beginning on the day you received the products.
14.2 You do not have a right to change your mind in respect of:
(a) sealed products which are not suitable for return for health protection or hygiene reasons, if they become unsealed after delivery;
(b) underwear if hygiene seal is not intact or labels broken;
(c) swimwear if hygiene seal is not intact or labels broken; or
(d) pierced jewellery such as earrings if any hygiene seal or tamper-evident packaging has been removed, broken or tampered with after delivery..
14.3 Nothing in this clause affects your legal rights to reject goods that are faulty, not as described, or not fit for purpose, or to receive a repair, replacement, or refund under applicable consumer protection laws. Your statutory rights are unaffected.

15. HOW TO END THE CONTRACT WITH US

15.1 To cancel, inform us by email to help@motelrocks.com with “CANCELLATION” in the subject line before the cancellation period expires.
15.2 If you end the Contract for any reason after products have been despatched to you or you have received them, you must return them to us. You may return products to us by using our dedicated returns portal (“SWAP”), which can be found here: https://returns-portal.com/version-live/r/motelrocks To start a return or to find out more about the different return options available to you, please visit the SWAP portal. If you are exercising your right to change your mind, you must send off the goods within 14 days of telling us you wish to end the Contract.
15.3 Any returned products you return should be sent in their original condition and packaging where possible (with original tags, labels and hygiene strip in place). You have a legal obligation to take reasonable care of the products while they are in your possession. We would advise that you keep evidence of returning the products to us in case they are lost. We will not refund your payment without either receiving the returned products or evidence to our reasonable satisfaction of their return.
15.4 We may make a reasonable deduction from your refund to reflect any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, as would reasonably be permitted in a retail shop . For example: where possible, all returned items should be sent back to us in their original condition together with the original packaging and all tags; footwear should only be tried on carpeted floors to protect the soles; and footwear should be returned with the original box (if any) and any original shoe or dust bags (if any). When trying on products, you must not use unnecessary force and you must not wear make-up, perfume, cologne, deodorant or antiperspirant as these can mark and leave scents on the products. If an item is returned to us worn, damaged or in an unsaleable condition, or where the above instructions have not been followed, we may reduce your refund to reflect the reduction in value of the item and, where appropriate, may return the item to you and ask you to cover the delivery costs If we refund you before inspecting the goods and later determine, acting reasonably, that the goods have been handled beyond what is permitted, worn, used, damaged or rendered unsaleable, we may recover from you an appropriate amount reflecting the reduction in value. Any deduction will be proportionate and based on an objective assessment of the condition of the returned goods.

16. IF THERE IS A PROBLEM WITH THE PRODUCT

16.1 If you have any questions or complaints about the product(s) you have ordered, please contact us. You can write to us at help@motelrocks.com or Unit 2 Wainwright Road, Berkeley Business Park, Worcester, WR4 9FN .
16.2 Once we have entered into a Contract with you, we are under a legal duty to supply products that are in conformity with this Contract and which are as described, fit for purpose and of satisfactory quality.
16.3 If you believe that any of our products do not conform to the descriptions given, are not fit for purpose or are defective and you would like to exercise your legal right to reject the products, you can return them to us without charge via SWAP. On receipt, we will examine the products and pay you a full refund of the price paid for the products if we agree that they are defective or non-conforming.

17. OUR REFUNDS POLICY

17.1 PLEASE READ: All discounted items purchased in the Refresh Sale are FINAL SALE and NON-RETURNABLE. This does not affect your statutory rights, including your right to return goods that are faulty, not as described, or not fit for purpose.
17.2 When you return a product to us:
17.2.1 because you have exercised your legal right to change your mind and cancel the Contract between us within the 14-day cooling-off period (see clause 14 above), we will process the refund due to you as soon as practicable and, in any case, within 14 days of the day we receive your returned products. We will refund the price of the products in full. However, we will not refund delivery charges.
17.2.2 For any other reason (for instance, because the product is defective), we will examine the returned product and will notify you of your right to receive a refund or replacement via e‑mail within a reasonable period of time. We will process the refund or replacement due to you as soon as practicable and, in any case, within 30 days of the day we confirmed to you via e‑mail that you were entitled to a refund or replacement for the defective product provided that you have given your instructions in good time in relation to whether you would prefer a refund or replacement. Products returned by you because of a defect will either be replaced or refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
17.2.3 We will refund any money received from you using the same method originally used by you to pay for your purchase.
17.2.4We are not responsible for and will not refund any fees or charges imposed by your bank, building society or credit card company for processing any transaction or refund in relation to your order.
17.3 If we detect an unusual pattern of return activity which we consider to be an abuse of our refunds policy (e.g. if we suspect that someone is wearing their purchases and then returning them, or is returning products which do not match what was ordered), we reserve the right to deactivate your account and any associated accounts. If this happens to you and you think we have made a mistake, please contact us at help@motelrocks.com. We will only take such action where we have reasonable grounds to believe misuse has occurred, and we will notify you of the reasons for such action.
18. STATUTORY RIGHTS Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or any other applicable consumer protection legislation.

19. OUR RIGHTS TO END THE CONTRACT

19.1 We may end the Contract if:
(a) you do not pay on time and fail to pay within 7 days of reminder;
(b) you do not provide necessary information within a reasonable time; or
(c) you do not allow delivery within a reasonable time.
19.2 If we end the Contract in these cases, we will refund sums paid for undelivered products but may deduct costs incurred due to your breach. Any deductions made will be reasonable and reflect actual costs incurred.

20. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

20.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of this Contract, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time our Contract was made, both we and you knew it might happen as a result of our breach.
20.2 We do not seek to exclude or limit our liability in any way in which would be unlawful. Accordingly we do not in any way limit our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are as described, of satisfactory quality, fit for purpose.
20.3 We only supply our products online via our Websites and/or Apps for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
20.4 Nothing in these terms seeks to exclude or limit your statutory rights as a consumer under applicable law.

21. HOW WE MAY USE YOUR PERSONAL INFORMATION

21.1 We will only use your personal information as set out in our privacy statement: https://www.motelrocks.com/pages/privacy-policy

22. IMPORT DUTY

22.1 If you order products from our Websites and/or Apps for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
22.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

23. OFFERS – BUY ONE GET ONE FREE (BOGOF)

23.1 Refunds for BOGOF items will be proportionally reduced to reflect discounts
applied.
Can I return items from a Buy One Get One FREE (BOGOF) offer?
Yes, but your refund amount for each item will be proportionally reduced. When you purchase items as a Buy One Get One offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item. If any item is returned, the refund will be equal to the original price of the item reduced by the proportional discounted amount.
23.2 Example: If items are £30 and £20, the £20 discount is split: £12 from the £30 item, £8 from the £20 item. Refunds will be £18 and £12 respectively.

24. GIFT VOUCHERS

24.1 Gift vouchers ("Gift Vouchers") are available for purchase on our Websites and/or Apps and may be redeemed against the purchase of products on www.motelrocks.com
24.2 Gift Vouchers are valid for 12 months from the date of purchase, after which any unused balance will expire and will not be refundable or redeemable.
24.3 Gift Vouchers cannot be exchanged for cash, refunded, or returned, except where required by English and Welsh law.
24.4 If the value of your order exceeds the value of your Gift Voucher, you must pay the remaining balance using one of our accepted payment methods.
24.5 If the value of your order is less than the value of your Gift Voucher, the remaining balance will be retained on the Gift Voucher for use against future purchases, subject to the expiry date in clause 24.2.
24.6 We are not responsible for lost, stolen, or damaged Gift Vouchers and these will not be replaced.
24.7 Gift Vouchers may not be used in conjunction with promotional codes unless otherwise stated at the time of purchase.

25. USE OF WEBSITES

25.1 You must not misuse or tamper with our Websites and/or Apps (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise interfere with our tech or functionality or steal our or our customers’ data. We will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
25.2 You will be responsible for any losses we suffer as a result of your misuse of the Websites and/or Apps or your breach of these terms, but only to the extent that such losses are reasonably foreseeable and this clause is permitted by applicable law. Nothing in this clause requires you to indemnify us where such requirement would be unfair or unenforceable under consumer protection law.

26. INTELLECTUAL PROPERTY

26.1 We pride ourselves on our independent and innovative designs, developed in- house by our brilliant designers. Sometimes we find that our designs are copied by others, and we take steps to ensure that those copies are taken off sale. In the unlikely event that you have concerns in relation to one of our designs, please get in touch with us at Legal@motelrocks.com, setting out your concerns in detail, and we will investigate and get back to you

27. NOTICES

27.1 All notices given by you to us must be given to Motelrocks UK limited in writing by email to help@motelrocks.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served 3 days after sending an e‑mail or as the case may be the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

28. TRANSFER OF RIGHTS AND OBLIGATIONS

28.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.

28.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
28.3 This Contract is between you and us. No other person will have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms.

29. EVENTS OUTSIDE OUR CONTROL

29.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
29.2 The time allowed for us to perform our obligations under a Contract will be extended for as long as a Force Majeure Event continues and impacts our ability to do so but we will use our reasonable endeavours to find a way to perform our obligations despite the Force Majeure Event. However, if a delay due to a Force Majeure Event continues for more than 30 days, you may notify us that you wish to end the Contract in respect of undelivered items in which event we will refund to you all sums paid in respect of those undelivered items.

30. WAIVER

30.1 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
30.2 No waiver by us of any of these terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

31. SEVERABILITY

31.1 Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

32. OUR RIGHT TO VARY THESE TERMS

32.1 Each order made by you will be subject to our policies in force at the time that you order and which can be found on our Websites and/or Apps, unless any change to those policies or these terms is required by law or governmental authority.
32.2 Any changes will not affect orders already placed and accepted by us.

33. LAW AND JURISDICTION

33.1 Contracts for the purchase of products through our Websites and/or Apps and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English and Welsh law. You can bring legal proceedings in respect of any dispute or claim arising out of this Contract or the products in the English and Welsh courts. 

34. ALTERNATIVE DISPUTE RESOLUTION

34.1 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use, please contact us for details.

35. PRE-ORDER TERMS

Pre-order Terms & Conditions
These Terms & Conditions (“Terms”) apply when you pre-order a product from Motelrocks.com By placing a pre-order you are agreeing to be bound by these Terms, so please read them carefully before you place a pre-order and keep a copy or note for your records.

Placing a pre-order
Pre-released orders (“Pre-orders”) are orders for products (“Products”) that are not yet available for general sale from Motelrocks.com. In order to place an order on motelrocks.com, you will need to provide certain information, including but not limited to your name, address and billing information. It is your responsibility to ensure this information is accurate and up to date. If we do not have accurate information, we will not be able to keep you informed.

Payments
Pre-order payments do not guarantee availability of the Product but represent your offer (“Offer”) to buy the Product when it is generally released for sale. We reserve the right not to accept your Offer and your Offer is only accepted once the Pre-ordered product is despatched. When you place a Pre-order you will need to pay the full upfront price of the Product. You may cancel your Pre-order and get a full refund of your Pre-order Payments at any time before the Product has been despatched. If we are unable to fulfil your pre order, you will receive a full refund as soon as we determine that we cannot fulfil the Pre order.

Delivery
Where possible, orders will be shipped to you or be ready for collection as soon as is practicable, subject to availability. For some areas delivery will take longer. Release dates are subject to change. As a result, we cannot be liable for any changes to Release dates or Pre-order windows advertised by us.

Cancellation
Either party may cancel a Pre-order at any time for any or no reason prior to our notice to you that the Product has been despatched (“Despatch Notice”). If cancellation occurs before the Despatch Notice, you will be entitled to a full refund of your Pre-order payment.

The purchase of the Product is subject to additional terms and conditions, which will be notified to you before you complete your purchase, in your order confirmation. When you buy from our online shop, our online shop purchasing terms will also apply, see https://www.motelrocks.com/pages/terms-and-conditions. We reserve the right to amend these Terms. Please check our website for updates. These Terms are governed according to English law. Any disputes or proceedings shall be subject to the exclusive jurisdiction of the English Courts by English law

36. CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the Contract) To MOTEL ROCKS, Unit 2 Wainwright Road, Berkeley Business Park, Worcester, WR4 9FN (email address help@motelrocks.com)
I/We hereby give notice that I/We cancel my/our contract of sale of the following
goods _____________on order number )_____________.
Ordered on_____________/received on_____________.,
Name of consumer(s) ______________________
Address of consumer(s) ________________________
Signature of consumer(s) (only if this form is notified on paper),

______________________

 

SAMPLE SALE - 12TH-14TH OCTOBER 2026

Items purchased at full price may be returned within 28 days of receipt for a refund, provided they are in original condition. 

Items marked as ‘Sale’ or purchased at a discounted price are final sale and are not eligible for refund.

This does not affect your statutory rights.

______________________

 

MOTEL Party Giveaway — Terms and Conditions

1. Promoter

1.1 The promoter is Motelrocks UK Ltd, trading as Motel Rocks, registered in England and Wales under company number 07022462, with its registered office at Unit 2 Berkeley Business Park, Wainwright Road, Worcester, Worcestershire, WR4 9FA, United Kingdom (“the Promoter”).

1.2 Giveaway enquiries should be sent to help@motelrocks.com with “MOTEL Party Giveaway” in the subject line.

2. Eligibility

2.1 The giveaway is open to UK residents aged 18 or over at the time of entry, excluding employees of the Promoter or its group companies, their immediate families, and anyone professionally connected with organising or administering the giveaway.

2.2 The winner’s guest must be aged 18 or over on the event date. Both must be available to attend the event in London on 4 November 2026.

2.3 The Promoter may request reasonable evidence of eligibility. The winner and guest must bring valid photo identification if required by the venue or hotel.

3. How to enter

3.1 The giveaway opens at 10am BST on 24 October 2026 and closes at 10am GMT on 29 October 2026 (“the Closing Date”). These are UK local times. Entries received outside this period will not be accepted.

3.2 To enter, follow @motelrocks on Instagram, like the official giveaway post and leave a comment on that post tagging a friend.

3.3 Entry is free and no purchase is necessary.

3.4 Multiple entries are permitted, provided each entry is a separate comment tagging a different friend. Each qualifying comment counts as one entry. Repeated comments by the same entrant tagging the same friend do not create additional entries.

3.5 Automated entries, entries submitted by third-party agents and entries made on another person’s behalf will not be accepted.

3.6 Entrants should ensure that they can receive direct messages from @motelrocks and check their message requests during the notification period.

4. The prize

4.1 There is one prize for one winner and one guest, comprising:

(a) entry to the MOTEL party in London on 4 November 2026, from 7pm to 11pm GMT;

(b) one night’s accommodation for two people sharing one twin room at a London hotel selected and paid for by the Promoter, checking in on 4 November and checking out on 5 November 2026, on a room-only basis; and

(c) reimbursement of eligible UK travel costs up to £100 in total for the winner and guest combined.

The precise venue and hotel details will be provided to the winner in sufficient time to arrange attendance.

4.2 The winner is responsible for arranging travel. Eligible costs are standard-class public transport, taxi fares and reasonable fuel costs attributable to journeys within the UK to and from the event.

Receipts or other reasonable proof of payment must be submitted to help@motelrocks.com by 9 November 2026, quoting “MOTEL Party Giveaway — Travel Claim”. Eligible costs will be reimbursed within 14 calendar days of receiving the complete claim and payment information reasonably required to make the reimbursement.

The total travel contribution will not exceed £100. There is no entitlement to receive any unused balance.

4.3 Except as expressly included above, all expenses are the winner’s and guest’s responsibility, including additional travel costs, meals, drinks, extra nights, upgrades, insurance and personal spending. The hotel may require a payment card to secure incidental charges. The included room will be paid for by the Promoter.

4.4 The prize is non-transferable, has no cash alternative and cannot be exchanged for different dates at the winner’s request. The Promoter selects the hotel and will not fund participant-requested changes, upgrades or additional arrangements.

4.5 If circumstances outside the Promoter’s reasonable control prevent the event or another prize element from being provided as advertised, clause 6 applies.

5. Winner selection and notification

5.1 One winner will be selected on 29 October 2026, after the Closing Date, from all valid entries using a verifiably random computer process. Each valid entry will have an equal chance of selection.

5.2 The winner will be contacted by direct message from the official @motelrocks Instagram account by 10am GMT on 29 October 2026.

The Promoter will never request payment to claim the prize or ask for card details, passwords, PINs or one-time security codes. Any bank details needed for travel reimbursement will be requested separately through a verified Motel Rocks contact channel after acceptance, not through Instagram.

5.3 The winner must reply within 24 hours of the initial notification to confirm acceptance and availability. The Promoter will make reasonable efforts to contact the winner, including a follow-up message where necessary.

5.4 The winner must provide information reasonably needed to verify eligibility and arrange the prize, including the guest’s name, by a reasonable deadline stated in the notification.

5.5 If the selected winner is ineligible, declines, cannot attend the original event date or fails to respond within the acceptance period despite reasonable contact attempts, the Promoter may select a replacement using the same random process. A replacement winner will also receive 24 hours to accept.

5.6 The winner’s surname and county will be available on request to help@motelrocks.com for three months after the award, to demonstrate that a valid award took place.

Entrants may contact that address to object to disclosure or request that less information be shared. The Promoter will respect those requests when responding to public enquiries, but may still provide the information to the Advertising Standards Authority if challenged.

6. Cancellation, postponement and events outside the Promoter’s control

6.1 The Promoter may postpone, relocate or cancel the event where circumstances outside its reasonable control make it unlawful, unsafe or not reasonably practicable to proceed. Such circumstances may include severe weather, fire, flooding, public-health restrictions, government action, security threats or unexpected venue unavailability that could not reasonably have been prevented or overcome.

6.2 The Promoter will notify the winner as soon as reasonably practicable and take reasonable steps to minimise disruption.

6.3 Where the event is postponed, the Promoter may fulfil the affected prize elements on the rescheduled date. Where this is not reasonably practicable, including where the winner cannot reasonably attend that date, the Promoter will provide a reasonable equivalent of approximately equal value to the affected prize elements. The Promoter will determine the alternative reasonably, taking account of the original prize and the winner’s circumstances.

6.4 No additional discretionary cash compensation will be paid solely because the event is cancelled, postponed, relocated or reasonably altered under this clause. The winner is not entitled to insist on a cash alternative to a replacement prize.

The Promoter will not voluntarily reimburse additional accommodation, upgrades, lost earnings or other personal expenditure outside the expressly included prize benefits. This does not affect any entitlement under clause 4.2 or any payment or remedy required by law.

6.5 The winner and guest should avoid making additional non-refundable arrangements beyond those needed to use the prize. The Promoter does not agree to fund such additional arrangements.

6.6 These provisions do not remove the obligation to award the advertised prize or a reasonable equivalent, or exclude any liability that cannot lawfully be excluded.

7. Participant responsibilities and liability

7.1 The winner and guest must comply with reasonable venue and hotel rules, identification requirements, safety instructions and applicable laws. Any material eligibility or entry restriction will be disclosed before entry into the giveaway.

7.2 The winner and guest are responsible for their own conduct, alcohol consumption and personal belongings. They should take reasonable care for their own safety and the safety of others and raise any relevant dietary, allergy or accessibility requirements with the event contact in advance.

This does not transfer the Promoter’s or any supplier’s legal safety responsibilities to participants.

7.3 The Promoter is not liable for injury, illness, sickness, loss or damage to the extent that it is caused by the winner’s or guest’s own negligence, deliberate misconduct or failure to follow reasonable safety instructions, and is not attributable to a breach of a duty owed by the Promoter or a person for whom it is legally responsible.

7.4 The Promoter is not responsible for the independent acts or omissions of transport operators, other attendees or third parties for whom it is not legally responsible. This does not exclude responsibility for the Promoter’s own selection, instructions, arrangements or other conduct where liability arises under law.

7.5 The Promoter is not responsible for loss or damage that was not reasonably foreseeable when the giveaway was entered, or for business losses arising from participation. These exclusions are subject to clause 7.8.

7.6 The winner and guest remain responsible under applicable law for reasonable, evidenced loss or damage they cause through their own negligence or deliberate misconduct. They are not required to indemnify the Promoter for its own negligence or that of anyone for whom it is legally responsible.

7.7 The Promoter, venue or hotel may refuse admission or require a person to leave where reasonably necessary because of serious misconduct, a safety risk, failure to provide required identification or breach of a clearly disclosed eligibility requirement. No replacement benefit will be provided for a prize element forfeited as a direct result of that person’s own conduct, subject to statutory rights.

7.8 Nothing in these terms excludes or limits liability for:

(a) death or personal injury, including illness or disease, caused by negligence;

(b) fraud or fraudulent misrepresentation; or

(c) any other liability that cannot lawfully be excluded or limited.

Statutory rights are unaffected.

8. Administration and publicity

8.1 The Promoter may disqualify entries where it reasonably concludes that they are fraudulent, abusive, unlawful or in breach of these terms. Decisions will be made fairly and proportionately.

8.2 The Promoter is not responsible for entries lost, delayed or not received because of technical failures outside its reasonable control. This does not exclude responsibility for its own failure to administer the giveaway with reasonable care.

8.3 The Promoter may amend or suspend the giveaway only where exceptional circumstances outside its reasonable control make this necessary. Changes will be communicated promptly, existing entrants will be treated fairly, and the prize or a reasonable equivalent will still be awarded.

8.4 The winner and guest may be invited to participate in publicity. This is optional, and declining will not affect the prize. Any publicity use of their names, images or statements will be explained and agreed separately.

8.5 Information about general photography or filming at the event will be provided before attendance.

9. Data protection

9.1 Motelrocks UK Ltd is the controller of personal information used for this giveaway. Privacy enquiries should be sent to legal@motelrocks.com.

9.2 Information used may include Instagram usernames and entry comments, eligibility information, winner and guest contact details, and information needed to arrange the hotel and reimburse travel.

9.3 The Promoter uses this information to administer the giveaway, select and contact the winner, verify eligibility, deliver the prize, prevent fraud, handle complaints and demonstrate that a valid award took place.

The lawful basis is the Promoter’s legitimate interests in conducting a fair giveaway and fulfilling the prize, balanced against participants’ rights. Legal obligations also apply to relevant financial records. Consent will be sought separately for optional publicity.

9.4 Information will be shared only where needed with authorised staff and providers supporting administration or fulfilment, including the venue, hotel and payment providers, and with regulators or authorities where appropriate. Winner-information disclosure is explained in clause 5.6.

9.5 The winner should give their guest this privacy information before supplying their details. The Promoter will also make it available when arranging the guest’s attendance.

9.6 Giveaway information will be retained while needed to complete administration, fulfil the prize and resolve related complaints. Limited award, financial or dispute records may be retained for applicable regulatory, accounting or legal-claim purposes. Records will be deleted or anonymised when the relevant retention need ends.

9.7 Entry does not enrol entrants or guests in email or SMS marketing. Public Instagram comments remain subject to the platform’s own settings and policies.

9.8 Individuals may exercise applicable rights to access, correct, erase, restrict or object to processing of their information, request portability where available, or withdraw publicity consent. They may contact legal@motelrocks.com and may complain to the Information Commissioner’s Office at ico.org.uk.

9.9 Further information is available in the Privacy Policy. This section provides the specific information applicable to this giveaway.

10. Instagram

10.1 This giveaway is not sponsored, endorsed, administered by or associated with Instagram.

10.2 Each entrant releases Instagram from liability connected with the giveaway to the extent permitted by law.

11. Governing law

11.1 These terms are governed by the laws of England and Wales, without depriving entrants of mandatory consumer protections applicable where they live in the UK.

11.2 Entrants may bring proceedings in the courts of England and Wales or, where applicable, the courts of Scotland or Northern Ireland if resident there.

11.3 By entering, entrants agree to these terms.